Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@vineandolives.com. Please note that returns will need to be sent to the following address:


Vine and Olive
Attention: Returns 
576 Fairview Rd, Suite A, Stockbridge, GA 30281.


Please send the item(s) you want to return by a shipping method that is insured and traceable. We do not guarantee that we will receive your returned item. Do not send your return to the manufacturer.


Refund Summary:

  • Returns accepted for 7 days for unused, unopened items in original packaging
  • Customer provides return shipping
  • No restocking fee
  • No refunds or exchanges on sale items or gift cards

You can always contact us for any return question at hello@vineandolives.com.


Shipping
To return your product, refer to the previous instructions. Please do not send your purchase back to the manufacturer. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@vineandolives.com. Only unopened,  unused items in the original package will be accepted for exchange or refund within 10 days of purchase.

Items that are not in new and unused condition and in the original manufacturer package will NOT be accepted for refund or exchange. NOTE: Returns are processed within five business days during non-holiday periods.


Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please contact us if you have questions or concerns about your specific item.


Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.